[dsio]

Its a seperate department at Dell. You see what happens is you wait in the queue, then you get a Dell operator, and she asks you what tech support department you want to talk to. For Australia, this was actually an english speaking person, and could even be local.

Then from there they forward you to tech support. Tech support can only do two things, either tell you how to fix a problem, or order a "Workable" replacement sent to you from the local courier's warehouse.

I refuse to accept that, because I've paid $1100 for a new working monitor, which I still havn't recieved.

The tech support department is in Malaysia, and the people there speak pidgeon english.

Then from there, when I demanded a NEW monitor, it had to be passed on to customer care, which seams to be only a handful of people, maybe 3 or 4. She doesn't have much english at all and had to repeat nearly everything several times.

I'm /guessing/ I spoke to a tech support person. To be honest I'm close to the point of walking into the Dell Kiosk at the local shopping center and just leaving the monitor there, and asking for a cash refund.

I should add for accuracy that I DID get a callback from this customer care woman a couple of hours later, and she said the same thing, HOWEVER she still said she couldn't promise a new monitor, and had to "make a proposal" to her manager about it.

I was planning on buying a 12" Dell XPS M1210 laptop off Dell for about $3200.

Now I'm looking very hard at Sony's 13.3" VAIOs. More expensive for less features, but at least Sony seam to build a quality product.