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Originally Posted by keithwalton Thats sucks, do you know where they are attempting to build your laptop ?
EU ones are made in Ireland which is err fun, as even though ireland is right next to the uk and orders from dell have a stupidly long (and expensive) delivery charge as they do a magical mystorey tour of europe!
I seem to remember they go via france, belgum, denmark and then finally england. |
I have been told Malaysia for Asia Pacific machines.
The excuse floating around from Dell is that the white LED backlit LCD panels are currently impossible to source, as are the 2MP webcams that the non LED backlit screens use... In otherwords, neither screen type is available.
On July 16th when I called I was told that a part, that could not be named, is not in stock, but will arrive on July 23rd, meaning my laptop would be delivered July 25th.
Now on the 20th, Dell's online
PR guy told everyone that laptops were indeed shipping, but now I've been told by customer care that the reason I'm waiting until August 7th is that a part (assuming the LED backlit panel) will not be available until that week.
Now... other customers have had their orders revised from August 7th (my date) to September 9th, and have been told by customer care that the supplier of a missing part will not be able to stock them until then.
BTW, this is one of the more recent excuses provided by Dell.
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It's a brand-new model in the first stages of production, and in high demand. If you need a notebook now, it's the wrong model to choose.
A few years ago, Chrysler introduced the PT Cruiser, and demand outstripped supply. People were tripping over themselves to pay more than list price to get one. VW did the same thing when the New Beetle arrived. Fast forward a year or so and supply caught up with demand - now they're paying people to buy the cars.
The same thing will happen in a few months - production will smooth out, supply will increase and delivery times will shrink to normal.
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http://www.dellcommunity.com/support...hread.id=10666
That has to be about the lamest excuse I have ever heard for a complete production ****-up.