AOA Forums AOA Forums AOA Forums Folding For Team 45 AOA Files Home Front Page Become an AOA Subscriber! UserCP Calendar Memberlist FAQ Search Forum Home


Go Back   AOA Forums > General > AOA FAQ

AOA FAQ Need a general understanding of something or detailed plan of action? Our members offer you their FAQs!


 
 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old 4th July, 2005, 02:18 AM
noob's Avatar
Member/Contributer
 
Join Date: June 2005
Location: Auckland NZ
Posts: 1,639

Exclamation READ FIRST: Guide to troubleshooting Windows and Office

Unfortunately I do not know all the other programs that are used and couldn't supply all the information if I did. Windows is a huge topic by itself, and I hope this guide helps some people (especially in feeling stupid when someone comes back with a 3 word answer to a 5 week problem, this has happened to me! ). I have several links down the bottom

WINDOWS and OFFICE

1. What was the last thing you installed or changed?

uninstall it / change it back - if that works you have found the problem
You can use roll back driver in Windows XP if a driver problem

2. Have you checked for viruses / spyware?

no single anti spyware / virus program is perfect run several antispyware programs
More than 1 antivirus program running at the same time can cause conflicts, there is a differencr between antispyware and antivirus.

run them in safe mode, tap 'F8' continuously while booting up to get to the menu where you can choose safe mode, they run better.

3. If Windows doesn't boot up properly press 'F8' and choose 'Last Known Good Configuration'

This may or may not work but worth a try

4. Try system restore to a point before the problem happened - works best with Windows XP

5. Try a Windows or Office update
This does help

Other things to reduce problems.

1. When installing ANYTHING disable any anti spyware / virus software as these can cause problems with an install

2. Remove any old drivers - back them up first - BEFORE installing new ones

3. Run anti spyware / virus full system scans in 'safe mode' this should be done about 1 once per week, depending on what you are doing online

4. Take a note of ANY system / power / any changes you make, you may have to undo them later.

5. BEFORE doing Windows updates, update all of your system drivers, include your routers in this

6. After ANY updates to anything (some updates allow you to download several together eg Windows updates) BEFORE updating anything else, restart your computer

If you have problems with a Virus, the best people to contact are your antivirus support, if its free.

If you have problems with installing / downloading / or problems after installing windows updates call Microsoft, their techs deal with it all the time and can usually fix the problem within a couple of hours max.

This is the site to find contact details for Microsoft anywhere in the world - they should have a free phone number
http://www.microsoft.com/worldwide/

OTHER OPTIONS

Repair - This will remove any updates you have done after installing
eg if you have on CD windows xp pro with SP1 and you have downloaded SP2 then when you have repaired your windows will have SP1 not SP2

To repair Windows (XP only) you do the following:

1. Put the Windows CD into your CD drive - ignore anything that comes up
2. Reboot your computer - In BIOS booting from CD will have to be enabled
3. When asked to 'Press any key to boot from CD' press a key it doesn't matter which one

4. In the Windows setup screen you want to do the following:
1. Press 'ENTER' to install
2. Press 'F8' to agree
3. Press 'R' for repair

- pressing 'R' in the first screen will enable a recovery console, this allows you to repair using DOS commands, it is good if you know how to use it and only need to copy a few files from the Windows CD to your HDD

To repair Office (XP (2002) and 2003, might work for 2000 I haven't used it for 3 years)

1. open any Office program
2. click on 'help' to show the menu not go into office help
3. click on 'Detect and Repair...'
4. make sure 'Restore My Shortcuts While Repairing' checkbox is ticked
5. put Office CD into drive and then click 'Start'

If you have only had Office installed for a few days and it is not opening any of your files or you can't use it try activating it:

1. open any Office program

2. if activation wizard does not start
a. click on 'help' to show the menu not go into office help
b. click on 'Activate product'
3. choose to activate product over the internet.

4. If unable to activate over the internet
a. choose 'I wish to phone a customer representative' click 'next'
b. Agree to license agreement then click 'next'
c. choose your country / region
d. ring the phone number provided
e. give the cust rep the installation ID (54 numbers)
f. write down and double check the confirmation ID (42 numbers)
g. write numbers in boxes provided then click 'finish'

WEBSITES

MS Internet Support
http://support.microsoft.com

Other search site I have found helpful
http://www.google.co.nz

Activations
http://support.microsoft.com/default...b;en-us;302806

Security / Spyware
http://www.microsoft.com/athome/security/default.mspx

Windows XP
http://www.microsoft.com/windowsxp

Office - All products from 2000
http://office.microsoft.com

Feel free to add anything, I know I have missed stuff. I hope this helps people, and stops the easily self solved questions. If you want me to change anything feel free to PM me
__________________
AOA Team fah

Corsair AX650
Asus P8H77-M PRO
i7 3770 (non K series)
- Noctua NH-L12 Low Profile CPU Cooler
2x8GB G.Skill Ripjaws X
Sapphire 7970
2 x SanDisk Extreme 120GB RAID 0
Western Digital Green 3TB
Asus Xonar Essence STX
TP Link TL-WN881ND
Fractal Design Arc Mini
- 2x Noctua NF-P12 120mm, 2x Noctua NF-P14 FLX 140mm, NZXT Sentry 2 LCD Fan Controller
Asus ML249H
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
  #2 (permalink)  
Old 6th July, 2005, 10:53 PM
noob's Avatar
Member/Contributer
 
Join Date: June 2005
Location: Auckland NZ
Posts: 1,639

Common Problems in Windows

Working for MS on a help desk I have realised that several problem crop up more than others. I have provided the title to several knowledge based articles and their link.
This is for Windows (typically XP), Outlook Express, and Internet Explorer

How to Troubleshoot 16-Bit Windows Programs in Windows XP
http://support.microsoft.com/kb/314495
This is usually caused by spyware the above will fix the problem not the spyware.

Troubleshooting MS-DOS-based programs in Windows XP
http://support.microsoft.com/kb/314106

"Access is Denied" Error Message When You Try to Open a Folder
http://support.microsoft.com/kb/810881

Your CD-RW drive is not recognized as a rewritable drive in Windows XP Service Pack 2 or in Windows XP Tablet PC Edition 2005
http://support.microsoft.com/kb/883523

How to Troubleshoot Basic TCP/IP Problems
http://support.microsoft.com/kb/169790

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/kb/329570

Hyperlinks in an e-mail message do not work in Outlook 2000 or in Outlook 2002 and Outlook express 6
http://support.microsoft.com/kb/257464

How to back up and recover Outlook Express data
http://support.microsoft.com/kb/270670

HOW TO: Install Backup from the CD-ROM in Windows XP Home Edition
http://support.microsoft.com/kb/302894

These are just a few of the more common.
There are thousands of articles at the support site: http://support.microsoft.om

There are 2 main ways this site is searched best.

1. By inputing the error code into the search box, and not choosing a specific product. Error codes starting with 0x are the best, eg. 0x0000000

2. By changing to advanced search and choosing the exact program or OS you are trying to troubleshoot. It has everything from windows 2.10 through to Money 2005.
Be advised though, It will pretty much only stick to what you chose. If you are using Word 2000 in Windows XP, choose Windows XP it will NOT come up with errors in word, unless it has to do with an interaction with XP.

If people have any specific requests for posted links let me know and I will add them above, or create an Office post for office apps.



General Windows / Office Information
The differences between OEM and Retail apart from price.

OEM (Original Equipment Manufacturer):
This license is only to be sold with an intergral piece of hardware, not including peripherials (eg mouse and keyboard).
This license is not transferrable to another computer once installed, and the license is tied to the motherboard, so when that is replaced you need another copy.
It can be run on only 1 computer at any time.
Only the OEM who sold you the hardware and software bundle does the technical support - Not MS.
The warranty is up to the manufacturer, and is for the hardware only.

Retail or FPP (Full Package Product):
This can be bought seperate from any hardware.
This license allows you to transfer it to another computer, it can even be sold with the license and COA to another person.
You are typically allowed to run it on only 1 computer at a time - per license (except for Office 2003 which is 1 desktop and 1 portable (eg laptop or tablet), and, Office 2003 student and teachers which is 3 computers).
There is no software warranty, only that it works.

Finding Information regarding your computer and hardware

Version of windows - including Service pack.

Click 'Start' -> Click 'Run' -> Type 'winver' -> Click 'Ok'
or
Right Click 'My Computer' -> Click 'Properties'

Also within the 'System properties' if you:

Click on the 'Hardware' tab at the top -> Click 'Device Manager'
you can view the different hardware on your computer.
When viewing this if you Right Click on any of the different hardware componens then Click 'Properties', you can also from the popup windows view the hardware manufacturer, and update the drivers.

To find you version of any MS application:

Open the application you wish to find out about.

Click 'Help' at the top of the screen. In the menu that drops down (Drop down box) Click 'About xxxxx' - where xxxxx is the name of your program.
This will give you all of the details regarding the program; year, version, and any updates the program has.
__________________
AOA Team fah

Corsair AX650
Asus P8H77-M PRO
i7 3770 (non K series)
- Noctua NH-L12 Low Profile CPU Cooler
2x8GB G.Skill Ripjaws X
Sapphire 7970
2 x SanDisk Extreme 120GB RAID 0
Western Digital Green 3TB
Asus Xonar Essence STX
TP Link TL-WN881ND
Fractal Design Arc Mini
- 2x Noctua NF-P12 120mm, 2x Noctua NF-P14 FLX 140mm, NZXT Sentry 2 LCD Fan Controller
Asus ML249H

Last edited by Daniel ~; 14th July, 2005 at 03:59 AM.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
 



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
[GUIDE] Integrate software into your Windows installation CD rado354 OS, Software, Firmware, and BIOS 54 15th November, 2007 06:35 PM
[GUIDE] Integrate software into your Windows installation CD rado354 AOA FAQ 1 3rd December, 2006 02:17 PM
Microsoft Office 2007 will be compatible with Open Office Phat Pat Random Nonsense! 10 12th July, 2006 07:26 PM
Guide to troubleshooting Windows and Office noob OS, Software, Firmware, and BIOS 29 28th July, 2005 07:58 PM
Guide to troubleshooting blue screen (BSOD) errors drice AOA FAQ 0 4th December, 2002 07:35 PM


All times are GMT +1. The time now is 11:37 PM.


Copyright ©2001 - 2010, AOA Forums
Don't Click Here Don't Click Here Either

Search Engine Friendly URLs by vBSEO 3.3.0