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CRASHED! A topic for SEVERE and immediate Hardware and Operating System FAILURES. We will try to get you up again. NOT for Optimization questions!


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  #1 (permalink)  
Old 23rd February, 2010, 12:02 PM
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Posts: 1

W2K Citrix Server Crash

Please can someone help me with the below dump. I see it as anti-virus but that could be wrong.

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 00000000, address which referenced memory

Debugging Details:
------------------

************************************************** ***********************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: pci!_FDO_EXTENSION ***
*** ***
************************************************** ***********************
************************************************** ***********************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
************************************************** ***********************
************************************************** ***********************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
************************************************** ***********************

READ_ADDRESS: 00000000

CURRENT_IRQL: ff

FAULTING_IP:
+5cbf952f029cd8f4
00000000 ?? ???

PROCESS_NAME: caiLogA2.exe

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

TRAP_FRAME: 8905fda8 -- (.trap 0xffffffff8905fda8)
ErrCode = 00000000
eax=804329d9 ebx=00000000 ecx=00000000 edx=8905fe00 esi=88cf1d60 edi=00000000
eip=00000000 esp=8905fe1c ebp=802b5000 iopl=0 nv up di pl zr na pe nc
cs=0008 ss=0010 ds=29d4 es=fe60 fs=fe88 gs=0000 efl=00010046
00000000 ?? ???
Resetting default scope

LAST_CONTROL_TRANSFER: from 00000000 to 8046b1bc

FAILED_INSTRUCTION_ADDRESS:
+5cbf952f029cd8f4
00000000 ?? ???

STACK_TEXT:
8905fda8 00000000 00000000 00000000 00000000 nt!KiTrap0E+0x210
WARNING: Frame IP not in any known module. Following frames may be wrong.
8905fe18 00000000 00000000 00000000 00000000 0x0


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiTrap0E+210
8046b1bc f7457000000200 test dword ptr [ebp+70h],20000h

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiTrap0E+210

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4a781db2

FAILURE_BUCKET_ID: 0xD1_CODE_AV_NULL_IP_nt!KiTrap0E+210

BUCKET_ID: 0xD1_CODE_AV_NULL_IP_nt!KiTrap0E+210

Followup: MachineOwner
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  #2 (permalink)  
Old 23rd February, 2010, 05:37 PM
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I'm a bit suspicious of caiLogA2.exe

At least, I've no idea what it is.
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  #3 (permalink)  
Old 23rd February, 2010, 05:52 PM
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caiLogA2.exe should be part of Unicenter's Network and Systems Management, as a data collection agent.

If you are not using Unicenter, then it would be good to know how it got onto the machine, and exactly what it is doing. If you are using Unicenter, you may want to contact CA themselves.
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Old 23rd February, 2010, 06:05 PM
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cailoga2 is the Computer Associates logging service. It's used with their Unicenter system management product, and appears to be what crashed.

Edit: Aidan beat me to it

Last edited by Gizmo; 23rd February, 2010 at 06:06 PM.
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