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SiGmA_X 13th March, 2003 12:57 AM

Okay, I just went to restart my Linux server, and while it was restarting it made this terrorable grinding noise that I have heard before - When a hard drive dies...

So, now I need a new hard drive. Can I RMA it to IBM? It has a 3 year warranty (I think) and should still be under that (It's just under 2 years old).. If so, where @ IBM's site do I get RMA info?

Also, is there any hope of recovering the data from the drive? I really need a lot of the data that is on it..

Please reply ASAP!

Uncle Bob 13th March, 2003 01:17 AM

Not sure about data recovery, but here is the Hitachi RMA site. They handle all of IBM's hard drives now. I just got back a 15 GB drive a few weeks ago. Just input the serial # and see what's what.

SiGmA_X 13th March, 2003 01:32 AM

Cool. Did you need any of the recepts or anything? I don't have them, but I do have the serial ;)

Uncle Bob 13th March, 2003 01:40 AM

No, no receipt necessary. If the serial # comes up that the drive is under warranty, you are covered. I had another one that came from a Dell Optiplex, it wasn't covered! Dell was the warranty and it was up! (It made the4 same coffee grinder noise of death you spoke about!)

SiGmA_X 13th March, 2003 01:41 AM

Nice, thanks :)

And after 10min in the freezer, I have been using the HDD for about 5min.. Backup time!

Betty 13th March, 2003 01:47 AM


Originally posted by SiGmA_X
Nice, thanks :)

And after 10min in the freezer, I have been using the HDD for about 5min.. Backup time!

LOL! A friend of mine & his boss swear by the freezer. They have put many previously thought dead pieces of hardware in the freezer and have it work like just fine afterwards.

Gotta love the freezer. :)

cloasters 13th March, 2003 01:48 AM


Originally posted by SiGmA_X
Nice, thanks :)

And after 10min in the freezer, I have been using the HDD for about 5min.. Backup time!

Kewl! I forget about the freezer trick, glad that you reminded us. My 75 GXP died a year ago. It's OK--- if you remember that the C:\ partition isn't any good. I use it for "cold" storage, it rarely sees the inside of a PC. After the class action suit comes to fruition, and the lawyers get all the money, it's gonna have an "accident."

SiGmA_X 13th March, 2003 01:55 AM

Heh. The freezer revived it once before.. I have been using it for 4-5 months in the Linux box, and it has been working fine.. Until today :) I have had it up for about 20 min now, and am backing up everything possible ;)

SiGmA_X 13th March, 2003 01:58 AM

I noticed that Hitachi has a load of rules regarding shipping the drive.. How did you ship your drive back to them?

Uncle Bob 13th March, 2003 04:24 AM

I put it in an anti-static bag (yup, I save em!) and in a shipping box with plenty of bubble wrap so it couldn't move an inch. You are right, it's very important. I save my shipping stuff on occasion just for this kinda occasion. Don't use "peanuts", use bubble wrap.

SiGmA_X 13th March, 2003 05:04 AM

Alright, cool :) I have a few motherboard anti-static bags, and one of them will work.. And I have a load of shipping stuff - Gotta love sponsors who like the bubble wrap!

Uncle Bob 13th March, 2003 07:05 AM

Yes, and wives or better halves who don't make you throw everything away!!! LOL

So.....was it covered by warranty?

SiGmA_X 13th March, 2003 07:18 AM

Yes it was! I will send it tomorrow :)

loop 14th March, 2003 05:38 PM

My brothers IBM hard drive went down, IBM RMA'ed it and were very good about the whole thing, only shame was I had to send it to the Netherlands (I live in the UK).

loop 16th March, 2003 10:36 AM

Well what goes around comes around and my little bro's IBM drive went down again yesterday, I have another RMA number and another address in the Netherlands to send it to again, lets hope the next one I get lasts a bit longer.

Uncle Bob 16th March, 2003 03:36 PM

I'm glad Hitachi took over. Perhaps they will give the hard drives the attention they need. IBM is a great company but like the old Roman Empire, has perhaps gotten too big and giving up hard drives to concentrate on core business was a good move IMHO. Their QC had really started to fall off as of late. Big Blue was turning into Bog BooHoo!

SiGmA_X 16th March, 2003 07:42 PM

I'll be sending mine out tomorrow. How long does it take them to ship a new HDD back??

Uncle Bob 16th March, 2003 08:32 PM

Don't quote me.....As my feeble mind recalls about 7 to 10 business days from arrival at the shipper.

SiGmA_X 17th March, 2003 01:16 AM

Okay, that's not tooo bad.. I can live with out it anyways, because I have my 1.2GB spare drive that I have installed Debian and all the web servers on :) But FTP isn't quite working.. If any Linux people read this, and have used ProFTPd, please shoot me a message!

SiGmA_X 20th March, 2003 12:36 AM

Crap. I was just about to send it, and I was packing it up.. The instructions say NO bubble wrap, and that bubble wrap can void the warranty!! I think I'll have to dig up some foam as they suggest..

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