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14th August, 2007, 10:49 AM
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| Yahoo edges out Google in customer satisfaction Written by Daniel Tuesday, 14 August 2007 Yahoo edges out Google in customer satisfaction ARS Technica By Jacqui Cheng | Published: August 14, 2007 - 10:21AM CT Google no longer holds the gold metal in customer satisfaction—at least not according to the University of Michigan's American Consumer Satisfaction Index. Instead, Yahoo has dethroned Google and taken first place. And while the difference in score may not be much between the two right now, the pattern over time for these companies and others is far more telling... Front Page
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14th August, 2007, 11:18 AM
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| Not too surprising - I am not so satisfied with Google anymore either. I guess it's inevitable that as a company grows it becomes less popular - everyone loves a plucky underdog!
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