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  #1 (permalink)  
Old 4th September, 2003, 06:16 PM
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What´s epox rma policy?

I have added better cooling for my northbridge and southbridge and even the mosfets to keep things cool. But does that mean my warranty is voided? my mobo just died after 1,5 years of being completely stable. I didn´t have a damned crash for 5 months except for Morrowind and GTA: vice city and that is probably because of these bug ridden games so I don´t think I have stressed my mainboard very much

Never ran at any higher than 180 fsb too and never touched my mainboard chipset voltage or doing any kind of a vmod or anything.

But I did use epoxy and those expensive coolers I bought for the mainboard seems to be destined to follow it´s way with the mainboard when I RMA it.

Reading Epox warranty policy doesn´t seem to be a problem but I want to make sure.

It was a great board though.
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  #2 (permalink)  
Old 4th September, 2003, 06:44 PM
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The warranty is VOIDED by using the epoxy.Unless you can make the board look stock(including old HS)
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Old 4th September, 2003, 07:30 PM
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If it's over a year old isn't it beyond the warranty period anyway? May be different where you are of course.
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  #4 (permalink)  
Old 4th September, 2003, 07:54 PM
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I got a 2 year warranty. And I have tried putting it in the freezer but it still sit´s like a rock. I asked the same over at Abit and the manufacturers want their boards in original condition to be able to reuse them perhaps so I guess that´s why they probably won´t approve my RMA it if my crystal orb and zalman nb 32j and stuff are still attached. At first I was installing too nb 32j with pushpins but their pushpins was so week they went broke within a day both of them. That´s why I epoxied it. Didn´t expect my board to die on me since I am no extreme overclocker and are running at very low temps with low voltages.
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  #5 (permalink)  
Old 4th September, 2003, 08:01 PM
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Always used a mix of AS3 & AS3 epoxy myself, HS's came of with no problem when I got my new board.
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  #6 (permalink)  
Old 4th September, 2003, 11:08 PM
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Yes that was what I did but apparently I must have got to much adhesive in my mix. Have had it in the freezer for like 14 hours and it still stuck as I don´t know what. If I have a freezer and then heatgun combo can that help.

Using a hairdrier or heatgun wouldn´t help as I have heard epoxy hardens when heaten up. Plus it´s a more dangerous route to go but I am getting desperate here.
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Old 5th September, 2003, 12:23 AM
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I dont understand why you are even considering RMA'ing the board after you modded it, and its given you 1 and a half years of service.
You modify the board at your own risk and in doing so invalidate your guarantee with it. Simple.

Epox boards a fantastic value for money, but this sort of thing only serves to push the price up and make genuine RAM's more difficult for everyone.

Laz.
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  #8 (permalink)  
Old 5th September, 2003, 04:40 AM
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My board died within a month. Of course I misread my multimeter to the power of ten on a non soldered vdd mod. Whoops! Bubbles in my plastic, right after I did the mod too! I wouldn't have to tell them that I suppose, but well..I don't know. I did do the mod and cause the failure. So I'm keeping it for a repair project at some point in time. I'll get some extra value that way instead.
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  #9 (permalink)  
Old 5th September, 2003, 08:53 AM
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You got a year and a half of good overclock out of the board. Dig a hole in the back yard and let it rest in peace. Time for a 8RDA3+
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  #10 (permalink)  
Old 5th September, 2003, 10:17 AM
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Nope. All they want is the mainboard as it was when I bought it. Thrust me the mainboard didn´t die because I added better cooling for it, nor did it for me overclocking it. If it was my fault I wouldn´t RMA it.

Hell I don´t even know if adding heatsinks can be called as a mod. I haven´t done any vmod or anything.

And I got 2 years warranty so why wouldn´t I use it? I expect more lifetime than 1,5 years on a mainboard.

And the 8rda3+ is out of the question. First my 8rda+ died a premature death and the 8rda3+ only got the MCP southbridge which makes it absolutely useless for me.
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  #11 (permalink)  
Old 5th September, 2003, 11:07 AM
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Modified mainboartds in any way cannot be accepted for RMA.

As Lazgoat does state, even processing these boards and refusing RMA on them does take resources, which in turn can only serve to increase cost.

Messing with any component on the PCB may have a negative effect, adding a component or otherwise. If the system is not aggressively overclocked, there should be no reason to add extra cooling in the first instance - the board is designed to run correctly in accordance with chipset and processor vendors guidelines.
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  #12 (permalink)  
Old 5th September, 2003, 03:43 PM
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Yes but it´s ridiculous to think that the southbridge with the MCP-T southbridge doesn´t need cooling. Hell it reached temps over 55 C at STOCK speeds and I am watercooling my CPU and thus has very low ambient temps in my case.

So it´s really a stupid policy. I know Abit doesn´t have a problem with adding cooling. They should be greatful since better cooling expands your mainboards life and cause less warranty issues. They do want their mainboards to be sent back as it was purchased though which is understandable if they want to reuse parts.

And reading epox warranty they say the warranty is voided if overheating or damaging the PCB on the mainboard in any way. So that would mean if I don´t get proper cooling on my mainboards and burn my southbridge for example I have voided my warranty even if I didn´t add any heatsinks at all???
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  #13 (permalink)  
Old 5th September, 2003, 07:45 PM
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oqvist, spare a moment to re-read ET's post above.

Quote:
Modified mainboartds in any way cannot be accepted for RMA.
The motherboard you purchased was designed to operate under very particular specifications and conditions. This is what your guarantee covers you for.
You have changed that by modding the board (adding heatsinks or V-modding it does not matter) and probably running it in a overclocked state for an extended period of time.
You got 1.5 years out of it. That sounds like a job well done and is testament to Epox's quality and reliability.

Spare yourself the hassle and buy another one!

Its not very helpful to come to an EPoX forum and tell the Epoxs Tech's that their policies are stupid. When you needed help with your board where did you turn to?

Laz.
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  #14 (permalink)  
Old 5th September, 2003, 08:16 PM
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If you read our EPoX and forum rules you will know that calling EPoX or her policies "stupid" will get you ban as well.

Not to mention a comparison with another board maker...

One buys a board under a certain specific set of warranty conditions, to expect them to change is...less than realistic...
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Old 5th September, 2003, 11:00 PM
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Well forum rules are fine and we need them.

But i sure wonder this Epox Tech guy, is he just here to market
Epox boards or help people since one problem is close to me and
it is this 8RDA3+ board problem not to run even at stock settings,
(i have 8RDA3+ & barton 2500 and i need vcore 1.75V to run it stable).

So i have try to look closely threads here what discusses this
and only time Epox Tech guy has commented this clear fault is
when someone say he is going to RMA his board because of this and
tech guy accused him about it costing money for Epox and raising
board prices for everyone else.

Anyway it is consistent with Epox support email service since i reported
my problem to Epox europe support like 2 monts ago and never got any
reply.

And for Epox people you save your money for my case i dont go hassle for RMA my board, but thanks to this attitude this 8RDA3+ is my second
(first was 8KHA+) and very well last Epox board i purchase for long time.
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  #16 (permalink)  
Old 5th September, 2003, 11:29 PM
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Try to think of it from Epox's perspective. Would you take back a dead motherboard that had been modified? Of course not. If they did every Tom, Dick & Harry with a soldering iron would be sending in dead motherboards.

It's a bummer that the motherboard did not live up to your expectations, I can empathize with that. That's just the way life goes sometimes. Give up the McDonalds for a few weeks and save up for a new motherboard. Suck it up dude, that's life.
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Old 5th September, 2003, 11:30 PM
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Hello maajussi and welcome to AOA.

You must mean thanks to your attitude, as a great many people HAVE been helped by ET and EPoX in this forum.

No accusation were made, ET only laid out the simple facts of commerce, to read his post in another way is to distort it.

ET does not represent EPoX EU. He is employed by EPoX UK.

So, why not run it at 1.75? I've run my Baton at 1.90 without problems.

Or are you just here to grip rather than to find a solution to your problem?
You see it cuts both ways, a person must be open to an answerer to benefit by it.
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  #18 (permalink)  
Old 6th September, 2003, 06:33 AM
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Yes what would they loose for allowing people to add better cooling. Less Warranty issues!!!

Don´t tell me adding a heatsink and doing a Vmod is the same thing. What is the danger of adding better cooling??? Hell I am doing Epox a favour.

And do I have to agree on everything. Isn´t this a free forum where you should be able to have your own opinions?

I ain´t saying any person in this forum is stupid. I am saying it´s a stupid policy that benefit either Epox or the customers.

It´s a loosing-loosing situation. I mean how common is it people break the southbridge or northbridge when installing a heatsink. And if so it should be quite showable if the northbridge has burned or something or in any other way taken damage by bad assembly.
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  #19 (permalink)  
Old 6th September, 2003, 07:07 AM
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No this is not a free forum and never has been. We have bound ourselves by the rules we created to govern our communications.

Further we have adopted a few rules that make it possible to have what no other form nor board maker has; An opportunity to talk with knowledgeable employees of the manufacturer.

The policy isn't stupid, you simply don't want to understand it, or the cost of doing it differently...there is ALWAYS a cost.

I don't have to tell you anything, your here as my guest, act accordingly or leave.

As a guest I expect that a person will do nothing to make another guest regret coming here.

If you just want to cry about what a bad deal you got you can post in another topic or another forum.

But not here, please think of this as a finale warning.
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  #20 (permalink)  
Old 6th September, 2003, 09:23 AM
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Quote:
Originally Posted by Daniel ~
No this is not a free forum and never has been. We have bound ourselves by the rules we created to govern our communications.

Further we have adopted a few rules that make it possible to have what no other form nor board maker has; An opportunity to talk with knowledgeable employees of the manufacturer.

The policy isn't stupid, you simply don't want to understand it, or the cost of doing it differently...there is ALWAYS a cost.

I don't have to tell you anything, your here as my guest, act accordingly or leave.

As a guest I expect that a person will do nothing to make another guest regret coming here.

If you just want to cry about what a bad deal you got you can post in another topic or another forum.

But not here, please think of this as a finale warning.
???

Please explain why you are getting those hard feelings?

What rules have I breaken? Openly criticize Epox RMA policy? What is so dangerous about that?

The policy isn't stupid, you simply don't want to understand it, or the cost of doing it differently...there is ALWAYS a cost.

I understand doing any kind of vmod or install inferior cooling would void the warranty. Or modding the mainboard to that extent it can´t be sent back in it´s original condition.

But why aren´t people allowed to discuss things in this forum?

As a guest I expect that a person will do nothing to make another guest regret coming here.

Why would anyone regret coming here? I haven´t attacked any single person in this thread, that is not why I am here. I am here because I am on reconnaissance for a new mainboard and want to know exactly what the RMA policy are since it´s very important for me for my new purchase.

And the only mainboard I have found with a heatsink on the southbridge is the leadtek pro 2 deluxe limited edition and that southbridge isn´t very good to say the least. My CPU cooler also won´t fit that mainboard.
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